I blame Richard Susskind for why I am where I am. I get to delve into all the cool and innovative tech, explore different ways of getting lawyers to share their best work, find the bright spots at the firm and work out how to replicate those winning ways for others.
Where does your story begin?
I was born in Canterbury, Kent (England). It is home of the Church of England and the majestic and humbling Canterbury Cathedral. I do miss the (really old) soaring architectures of my homeland now that I’m living here in Toronto, Canada.
What did you do before your current career or role?
My previous role was as a User Experience & Design Thinking consultant with more than 10 different law firms in London and Toronto. Law firms are fascinating – all of them different (well, same-same but different) – and bringing a UX focus to the lawyer-facing tech required a pick ‘n’ mix approach for each of those firms.
Describe your current role.
I now head up the Knowledge Management efforts at my firm. I get to delve into all the cool and innovative tech, explore different ways of getting lawyers to share their best work, find the bright spots at the firm and work out how to replicate those winning ways for others. Never a dull moment!
Why did you get started doing this?
I blame Richard Susskind for why I am where I am. I was on my way to becoming a (probably mediocre) lawyer before reading his Future of Law book whilst at Law School in London. I wanted to do the cool stuff he described in his book so I quit the career path to go work for a legal startup instead. And as luck would have it, I haven’t looked back; in fact I jumped into KM with both feet when the opportunity presented itself.
What’s your favorite thing about your job?
My favourite thing about what I do is that I love a challenge. I get energized by messy unknowns! And particularly those chewy challenges that, like good toffee (or peanut butter), stick around until you’ve worked at them for a good long while. It’s a time of change for all of us and no-one really knows how it will all turn out. So here we are; we’re all trying a bunch of different things in the hope that some of it will make a difference in the long run.
Describe a moment you are proudest of in your career.
My proudest moment has to be successfully running my very own consultancy (yep, just Me Myself & I) in both the UK and Canadian legal markets. I got to work with some amazing people, at some amazing law firms, and on some amazing projects. It was scary to make the leap, but foundational in the lessons I learned.